Receptionist and Guest Services Specialist

4 weeks ago


London, Greater London, United Kingdom CV-Library Full time
Receptionist and Guest Services Specialist

We are seeking a highly skilled Receptionist and Guest Services Specialist to join our team at the Royal National Hotel in London. This is an exciting opportunity to work in a fast-paced and dynamic environment, where you will be responsible for delivering exceptional guest experiences from check-in to check-out. You will maintain a welcoming environment at the reception and adjoining areas, providing expert knowledge of hotel services and the local area.

About Our Portfolio

We operate seven 3 & 4-star hotels in the heart of Bloomsbury, including The Royal National Hotel, the largest hotel in the UK with over 1,600 rooms. Our hotels offer a range of amenities and services, including restaurants, bars, and meeting facilities. We are committed to providing excellent service and ensuring our guests have an unforgettable stay with us.

Key Responsibilities:

  • Evaluate individual needs and provide tailored service to ensure exceptional guest experiences.
  • Provide expert knowledge of hotel services and the local area to ensure seamless stays for our guests.
  • Maintain a welcoming environment at the reception and adjoining areas.

What We're Looking For:

To succeed in this role, you will need:

  • A working knowledge of Opera, which is an ESSENTIAL REQUIREMENT FOR THIS ROLE.
  • Previous experience in a FRONT OF HOUSE customer-facing role or similar position.
  • A confident and engaging personality, with the ability to build rapport quickly.
  • Effective problem-solving skills and the ability to find resolutions.
  • Excellent organisational skills, with the ability to balance different priorities and remain calm under pressure.

Compensation and Benefits:

We offer a competitive salary of £25,272.00 per annum, plus benefits, including 28 Days Holiday pro-rata increasing with length of service up to 33 days, free meals on duty, uniform & dry-cleaning, workplace pension scheme, £300 Refer a Friend Scheme, employee recognition and awards, social events, interest-free Season Ticket Loan / Travelcard Loan, and more.

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