Infrastructure Systems Engineer

2 weeks ago

Welwyn Garden City, Hertfordshire, United Kingdom PayPoint Group Full time
Job Title: Infrastructure Systems Engineer

We are seeking an experienced Infrastructure Systems Engineer to join our team at PayPoint Group. As an Infrastructure Systems Engineer, you will play a key role in ensuring the stability and improvement of our IT infrastructure, driving innovation and automation to support our business growth.

Key Responsibilities:
  • Operational support of the infrastructure, including 2nd and 3rd line analysis of incidents and problems
  • Engagement with relevant 3rd party support to assist with incident resolution
  • Resolution, Root Cause Analysis, Impact Analysis, and Escalation, to be carried out in a timely manner with detailed documentation in the ticketing platform
  • Ensure compliance and operation within all company controls and security standards
  • Assist with projects and infrastructure delivery
  • Proactively drive automation of infrastructure tasks to guarantee the outcome of repeatable tasks
  • Identify improvements to existing processes, ensuring that with agreement, these improvements are implemented in line with PayPoint standards
  • Service improvement through best practice and new and innovative technologies
  • Ensure consistency and quality of the service, so that all support tickets are progressed in line with operational service levels
  • Review and approve changes in line with the Change Management Process
  • Implement, maintain, and test PayPoint DR services as and when required to do so
  • Update documentation, policies, and procedures, as well as ensuring that they are followed
  • Cover on-call for 1 week out of 4 per month
  • And any other duties where applicable
Requirements:
  • Proven production support or project delivery experience
  • Proven ability to document and explain designs
  • Detail-oriented with strong written and verbal communication skills
Desirable Skills:
  • Expert knowledge in Windows Server OS's (ideally from 2016 to 2022)
  • Full Windows Stack, including DHCP, DNS, AD
  • Linux (ideally Ubuntu, RedHat, and Rocky)
  • Microsoft Exchange 2013/2016
  • Microsoft Office 365
  • Microsoft Azure Stack, from Compute, Networking, to Azure Active Directory
  • Hyper-V
What We Offer:
  • Holiday purchase scheme, with 25 days holiday plus bank holidays as standard
  • On-site gym at our office, and nationwide corporate rate gym membership
  • Collect+ service at our office, where you can send and receive parcels
  • Online benefits portal, where you can access lots of deals, discounts - for example, shopping or holidays
  • Contributory company pension scheme
  • Private medical insurance
  • Life assurance of 3 x annual gross salary, with the option to purchase additional cover
  • You're also able to purchase a range of benefits at a discounted rate, including critical illness cover, bicycles via our Cycle2Work scheme, dental insurance, and TasteCard dining discount card

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