Weekend Receptionist

4 weeks ago

Cambridge, Cambridgeshire, United Kingdom Marshall Motor Group Full time

Role: Weekend Receptionist

Location: Volkswagen Reading

Hours: Saturdays and Sundays

Salary: National Living Wage

Benefits: Enhanced annual leave, life assurance, and pension scheme, discounted car purchase scheme, servicing and bodyshop services, discounted shopping portal, and more

About Us:

Marshall Motor Group is one of the UK's largest car dealer groups, representing 24 of the world's most popular and celebrated car, van, truck, and motorbike manufacturers, with 143 stores across 34 UK counties.

Our Culture:

We are passionate about our people and our customers. As part of the Constellation Automotive Group, which includes webuyanycar, cinch, and BCA, there are huge opportunities for you to find your place and build the career you want with us.

The Role:

As a Receptionist, you will be the first point of contact for our customers and visitors, providing a warm welcome and ensuring a great experience in our dealership. You will be based on reception, taking inbound calls, transferring calls, speaking to customers, and supporting the dealership with administration duties as required.

What We're Looking For:

  • You will have previous customer service experience, ideally within a professional, customer-facing environment.
  • You will be confident talking to customers in a professional manner, both on the telephone and face-to-face.
  • You will have good IT skills and be happy to support with administration duties.
  • You will be a self-starter, organized, and someone who takes pride in what they do.

Key Responsibilities:

  • Greet all dealership visitors in a friendly and professional manner, assisting with queries and passing to the relevant department or team member.
  • Take phone calls and respond to queries as appropriate, transferring to the correct individual or team.
  • Provide refreshments for dealership visitors and ensure the seating and refreshment area is tidy and fully stocked.
  • Deal with incoming and outgoing mail and deliveries.
  • Assist with administrative tasks as required.

Why Join Us:

If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, we'd love to hear from you. Apply online and one of our recruitment specialists will be in touch.

Our Commitment:

We are committed to equal opportunities and welcome applications from all qualified candidates. Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees, including promotion and training, without discrimination.

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