Helpdesk Resolution Expert

2 weeks ago


Liverpool, Liverpool, United Kingdom Senitor Associates Full time £25,000 - £28,000
Key Responsibilities:
  • Deliver 1st line support with a focus on resolving issues at first contact
  • Manage service & security incidents within a ticketing solution
  • Administer and maintain VOIP and digital phone systems
  • Troubleshoot network connectivity issues
  • Escalate complex issues as needed

Required Skills and Qualifications:

  • Minimum 1 year working in a support role
  • Experience with Windows 10/11, Office 365, Linux, Mac, and anti-malware solutions
  • Strong communication and problem-solving skills

Benefits:

  • Excellent progression opportunities
  • Extensive training packages


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