Customer Service Representative
3 weeks ago
About the Role
We are seeking a skilled Customer Service Representative to join our team at Skipton Building Society. As a key member of our branch team, you will be responsible for delivering exceptional customer service and building strong relationships with our members.
Key Responsibilities
- Engage with customers to understand their needs and provide tailored solutions
- Act as the first point of contact for customers in branch, providing a welcoming and helpful service
- Conduct 'My Review' customer appointments to discuss their financial goals and identify suitable products
- Proactively contact customers to identify and discuss their needs
- Educate customers on our range of products and services, and the different communication channels available
What We Offer
- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years
- Holiday trading scheme
- Matching employer pension contribution
- Commitment to training and development
- Private medical insurance
- 3 paid volunteering days per annum
About Us
Skipton Building Society is a mutual organisation, owned by our members. We are committed to helping our customers achieve their financial goals, and we are looking for someone who shares our values and is passionate about delivering exceptional customer service.
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