Imagery Support Specialist

2 weeks ago

London, Greater London, United Kingdom Maxar Full time

About the Role:

Maxar is seeking a skilled Imagery Support Specialist to provide enterprise-level customer support for external customers and ensure quality and performance delivery standards.

In this role, you will develop internal and external client relationships, forecast client business needs, plan service deliveries, drive proactive service, and support mechanisms to reduce client downtime/costs.

You will also serve as a liaison between customers, technical support, product development, sales, and field services to identify opportunities to support delivery improvements, cost reduction, and improve value-add to the customer/client.

Key Responsibilities:

  • Provide excellent email customer support for internal and external customers
  • Answer inbound email and phone communications
  • Process orders and prepare quotations and feasibilities
  • Assist customers to define order requirements, including image selection
  • Utilize knowledge of company policy and departments to find answers to technical questions
  • Apply knowledge of satellite imagery to perform basic quality control evaluations and recommendations
  • Attend training and development courses, provide training to peers and customers as needed
  • Effectively communicate with all levels of the company and customers
  • Participate in an On-Call rotation a week at a time
  • Collaborate between customers, technical support, product development, sales, and field services

Requirements:

  • Degree or 2 years of previous experience in customer service, preferably in a professional or B2B setting
  • Previous experience with Microsoft Windows, Microsoft Office Suite (Outlook, Excel, etc.)
  • Ability to work on-call 1x per month over weekends (Paid out atop salary)
  • Excellent communication skills

What We Offer:

  • Private Medical Insurance
  • Personal Pension Plan
  • 25 PTO, Bank Holidays, and Sick Time
  • Cycle to Work and Childcare Vouchers
  • Employee Assistance Program
  • Maternity and Paternity Leave
  • And More

This role is not eligible for Visa Sponsorship. Our salary ranges are market-driven and set to allow for flexibility. Individual pay will be competitive based on a candidate's unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is: 30,000.00 - 33,300.00 GBP annually.

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