Imagery Support Specialist

1 month ago

London, Greater London, United Kingdom Maxar Full time
Imagery Support Representative

Maxar is seeking a skilled Imagery Support Representative to provide exceptional customer support for our external customers. As a key member of our team, you will ensure quality and performance delivery standards, develop internal and external client relationships, and drive proactive service and support mechanisms to reduce client downtime and costs.

Key Responsibilities:
  • Provide excellent email and phone support for internal and external customers
  • Answer inbound communications and process orders
  • Prepare quotations and feasibilities, and assist customers in defining order requirements
  • Utilize knowledge of company policy and departments to find answers to technical questions
  • Apply knowledge of satellite imagery to perform basic quality control evaluations and recommendations
  • Attend training and development courses, and provide training to peers and customers as needed
  • Effectively communicate with all levels of the company and customers
  • Participate in an On-Call rotation and collaborate with customers, technical support, product development, sales, and field services
Requirements:
  • Degree or 2 years of previous experience in customer service, preferably in a professional or B2B setting
  • Previous experience with Microsoft Windows and Microsoft Office Suite
  • Ability to work on-call 1x per month over weekends
  • Excellent communication skills
What We Offer:
  • Private Medical Insurance
  • Personal Pension Plan
  • 25 PTO, Bank Holidays, and Sick Time
  • Cycle to Work and Childcare Vouchers
  • Employee Assistance Program
  • Maternity and Paternity Leave

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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