Imagery Support Specialist

2 months ago

London, Greater London, United Kingdom Maxar Full time

Job Summary:

Maxar is seeking a highly skilled Imagery Support Specialist to provide exceptional customer support for our external customers and ensure quality and performance delivery standards. As a key member of our team, you will be responsible for developing internal and external client relationships, forecasting client business needs, and driving proactive service and support mechanisms to reduce client downtime and costs.

Key Responsibilities:

  • Provide enterprise-level customer support for external customers
  • Develop and maintain strong relationships with internal and external clients
  • Forecast client business needs and plan service deliveries
  • Drive proactive service and support mechanisms to reduce client downtime and costs
  • Liaise between customers, technical support, product development, sales, and field services to identify opportunities for delivery improvements, cost reduction, and value-add
  • Utilize knowledge of company policy and departments to find answers to technical questions
  • Apply knowledge of satellite imagery to perform basic quality control evaluations and recommendations
  • Attend training and development courses, provide training to peers and customers as needed
  • Effectively communicate with all levels of the company and customers
  • Participate in an On-Call rotation

Requirements:

  • Degree or 2 years of previous experience in customer service, preferably in a professional or B2B setting
  • Previous experience with Microsoft Windows, Microsoft Office Suite (Outlook, Excel, etc.)
  • Ability to work on-call 1x per month over weekends (Paid out atop salary)
  • Excellent communication skills

Preferred Requirements:

  • Degree in Geography, GIS, Communications, Sciences, or similar
  • Previous exposure to GIS applications and technologies, e.g., Esri ArcGIS, ArcPro, QGIS
  • Excellent listening, comprehension & interpersonal skills
  • Effective problem-solving and analytical abilities

What We Offer:

  • Private Medical Insurance
  • Personal Pension Plan
  • 25 PTO, Bank Holidays, and Sick Time
  • Cycle to Work and Childcare Vouchers
  • Employee Assistance Program
  • Maternity and Paternity Leave
  • And More

This role is not eligible for Visa Sponsorship. Our salary ranges are market-driven and set to allow for flexibility. Individual pay will be competitive based on a candidate's unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is: £30,000.00 - £30,300.00 GBP annually.

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