Imagery Support Specialist

2 months ago

London, Greater London, United Kingdom Maxar Full time
About the Role

We are seeking a skilled Imagery Support Representative to provide exceptional customer support for our external customers and ensure quality and performance delivery standards.

Key Responsibilities
  • Provide enterprise-level customer support via email and phone
  • Process orders and prepare quotations and feasibilities
  • Assist customers in defining order requirements, including image selection
  • Utilize knowledge of company policy and departments to find answers to technical questions
  • Apply knowledge of satellite imagery to perform basic quality control evaluations and recommendations
  • Attend training and development courses, provide training to peers and customers as needed
  • Effectively communicate with all levels of the company and customers
  • Participate in an On-Call rotation a week at a time
  • Collaborate between customers, technical support, product development, sales, and field services
Requirements
  • Degree or 2 years of previous experience in customer service, preferably in a professional or B2B setting
  • Previous experience with Microsoft Windows, Microsoft Office Suite (Outlook, Excel, etc.)
  • Ability to work on-call 1x per month over weekends (Paid out atop salary)
  • Excellent communication skills
What We Offer
  • Private Medical Insurance
  • Personal Pension Plan
  • 25 PTO, Bank Holidays, and Sick Time
  • Cycle to Work and Childcare Vouchers
  • Employee Assistance Program
  • Maternity and Paternity Leave

This role is not eligible for Visa Sponsorship. Our salary ranges are market-driven and set to allow for flexibility. Individual pay will be competitive based on a candidate's unique set of knowledge, skills, and geographic diversity, with earnings potential commensurate with experience. The range for this position is: 30,000.00 - 35,000.00 GBP annually.

Maxar Technologies values diversity in the workplace and is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

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