Operations Support Administrator
2 weeks ago
We are seeking an experienced Operations Support Administrator to join our Central Planning Team in Northallerton. As a key member of the team, you will be responsible for providing operational support on a 24/5 basis with flexible shift patterns that may include evenings and weekends.
Key Responsibilities:- Support the planning team with operational requests, ensuring seamless communication and timely resolution of issues.
- Monitor and share knowledge on Transport Management systems to improve operational efficiency.
- Collaborate with third-party suppliers to test system upgrades and provide feedback to enhance overall performance.
- Analyse plan vs actual data using reporting tools to inform business decisions.
- Review routes produced from the planning tool and advise the planning team on improvements to optimize logistics.
- Provide excellent customer service, handling escalations and internal help desk queries in a professional and courteous manner.
- Develop operational and planning knowledge to provide cover for planners during annual leave, ensuring continuity of service.
Requirements:
- IT literacy with proficiency in Microsoft packages (Excel & Word)
- Flexible working hours to accommodate varying shifts
- Good knowledge of Transport Management principles (preferred but not mandatory)
Benefits:
£15.71 per hour, paid weekly, making this a competitive offer for skilled professionals in the region.
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