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Customer Service Coordinator

2 months ago

Shirley, United Kingdom Plum Personnel Full time
Job Description

Job Title: Customer Service Administrator

Job Type: Full-time

Location: Hybrid role with 2 days in the office and 3 days working from home

Salary: £26,000 per annum

Job Summary:

We are seeking an experienced Customer Service Administrator to join our team at Plum Personnel. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Deal with all incoming customer enquiries and complaints in a timely and professional manner
  • Ensure that all customer information is accurate and up-to-date
  • Provide advice and support to customers as needed
  • Process all customer documentation and ensure timely completion
  • Work closely with the customer support team to resolve customer issues and improve customer satisfaction

Requirements:

  • Strong customer service and data entry background, with experience using Microsoft Word and Excel
  • Excellent attention to detail and organizational skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High level of customer service skills, including phone, email, and face-to-face interactions
  • Ability to work independently and as part of a team

What We Offer:

  • 37-hour working week
  • 2 days in the office and 3 days working from home
  • Competitive salary of £26,000 per annum
  • Pension and life cover
  • Bonus scheme based on performance
  • Opportunities for training and development

About Us:

Plum Personnel is a leading recruitment and employment services provider in Solihull, Birmingham, Coventry, and Warwickshire. We are committed to providing exceptional customer service and promoting equality and diversity in recruitment and employment.