Customer Care Administrator

5 months ago

Shirley, United Kingdom Concept Resources Full time

**IMMEDIATE START - Customer Care Administrator**

Concept Resources are proud to be working with a growing Engineering company based in Shirley who are looking for an experience Customer Care Administrator

Type of Role: Permanent, Full Time

**What We’re Looking For**

The client is offering an exciting opportunity for a highly motivated individual to join their Customer Care team as a Customer Care Administrator. The purpose of the role will be to provide complete administrative support to the team in line with business requirements.

They are an innovative and passionate business, who understands that the key to a successful business is successful people; therefore, we recruit the best, and offer and encourage development and training along with high rewards.

**Key Responsibilities and Accountabilities**:

- Maintaining weekly reporting for clients to include updates on outstanding works.
- Answer phone calls and assist with any queries where required.
- Communicate with the Commercial department - chase for outstanding pricing, deal with queries surrounding defects etc.
- Raising invoices upon request from the Customer Care Coordinators and Customer Care Manager, submitting to clients 2 x monthly, and chasing payments where required.
- Escalating debt to the Customer Care Manager and Commercial Director.
- Step into the Customer Care Coordinator role to cover for absence.
- General administration for the Customer Care Manager.

**Requirements**:

- GCSE Minimum 6 A-C / 5-9 including Math’s and English.
- Excellent computer skills, including MS Word and Excel.
- Effective verbal and written communication skills.
- Good **administration** experience.
- An understanding of delivering excellent **customer service**.
- Ability to resolve problems and diffuse difficult situations.
- Good telephone manor.
- Ability to prioritise tasks.
- Work well under pressure.
- Demonstrate an extremely high level of confidentiality.
- Polite and confident.

**Job Types**: Full-time, Permanent

**Salary**: £25,000.00 per year

**Benefits**:

- Company events
- Company pension
- Gym membership

Schedule:

- Monday to Friday

Work Location: In person

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