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Victim Service Manager

2 months ago

Welwyn Garden City, Hertfordshire, United Kingdom Catch22 Full time
About the Role

We are seeking a highly skilled and experienced individual to join our team as a Beacon Team Leader. As a key member of our local management team, you will be responsible for managing a team of Beacon Support Workers and ensuring the effective delivery of end-to-end support for victims in line with contractual expectations.

Key Responsibilities
  • Provide line management support, supervision, and guidance to the team in line with Catch22's policies and procedures.
  • Ensure that victims receive a high-quality service through the effective management of the team's performance, maintaining organisational and professional standards expected of the victim service.
  • Maintain a close working relationship with police partners, statutory services, and voluntary agencies to ensure relationships are effectively managed and pathways of support for victims remain seamless.
  • Provide management oversight of presenting risks and needs, ensuring matters are managed and escalated appropriately and actions taken expediently as deemed appropriate to the presenting situation.
Requirements
  • A confident, professional, and creative individual with a 'can-do' approach.
  • Responsive to pressure and change – flexible and adaptable to sustain performance.
  • Ability to build and manage relationships, share knowledge and skills to deliver shared goals.
  • Excellent communication skills with the ability to influence key stakeholders and retain confidentiality at all times.
What We Offer
  • Salary: £31,200 per annum.
  • Hours of work: Full-time, 37.5 hours per week.
  • Contract: Permanent.
  • Flexibility: Flexible working options available, where service delivery allows – blended approach of office working, home working, and occasionally supporting with visits across Hertfordshire.

Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked.