Beacon Support Specialist

1 month ago

Welwyn Garden City, Hertfordshire, United Kingdom Catch22 Full time
Job Title: Beacon Support Worker

As a Beacon Support Worker, you will play a vital role in advocating for the rights of Anti-Social Behaviour (ASB) victims, providing support throughout Criminal Justice and ASB resolution processes.

Working through a case managed approach, you will deliver navigation, advice, guidance, and advocacy, alongside timely risk assessments, and safety and support plans, in liaison with multi-agency partners. You will also ensure that appropriate referrals are completed, to promote victim resilience, recovery, and long-term wellbeing, and represent us at community partnership meetings and forums, to ensure that the victims' voice is amplified.

About You

  • A great verbal and written communicator.
  • The ability to build and sustain high quality working relationships with service users, colleagues, and multi-agency professionals.
  • Experience of working with vulnerable people, and undertaking and advising on needs assessments, risk assessments, and interventions.
  • Great organisational and administrative skills.

Main Duties and Accountabilities

  • Undertaking needs and risk assessments, and delivering a variety of support packages and interventions, that are tailored to individual and complex needs.
  • Agreeing, planning, facilitating, recording, and reviewing the progress and suitability of referrals to key support services and agencies, as part of a tailored plan of support that sequentially meets the needs of service users, and addresses key risks.
  • Consistently identifying, monitoring, reviewing, and managing support plans and risks, assessing service user progress and responses, and ensuring that safeguarding risks are escalated appropriately.
  • Providing support and information to cope and recover, guiding victims through administrative information and advice packages, and empowering victims to navigate the process effectively.
  • Ensuring that service users are fully informed through a robust introduction to the service, including referral pathways, support services, and the Beacon service offering, alongside providing an understanding of the environment that they will be entering, timescales, and key support organisations.
  • Ensuring that victims are fully informed of key dates, case progress, and sentencing outcomes, and identifying and creating critical points and alerts along the victim journey - working as a conduit to coordinated and sequential information sharing between victims, services, and agencies.
  • Facilitating a co-ordinated multi-agency response to address identified needs and risks, through close and effective working relationships with the Police, and key support agencies, and representing Beacon at community partnership meetings.

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