Service Desk Support Specialist

1 month ago


Leighton Buzzard, Central Bedfordshire, United Kingdom 1TECH STAFFING LIMITED Full time
Service Desk Analyst

Are you a skilled IT professional looking to take your career to the next level? We have an exciting opportunity for a Service Desk Analyst to join our team at 1TECH STAFFING LIMITED.

About the Role

We are seeking a highly motivated and organized individual to provide exceptional customer support via our service desk. As a Service Desk Analyst, you will be responsible for resolving technical issues, providing timely and effective solutions, and ensuring a high level of customer satisfaction.

Key Responsibilities
  • Provide first and second-line support for IT-related issues
  • Utilize ITIL best practices to manage and resolve incidents
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of IT systems and technologies
  • Communicate effectively with customers to understand and resolve their technical issues
Requirements
  • ITIL certification
  • Experience with Azure, Active Directory, Office365, and Windows 10
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
What We Offer

We offer a competitive salary of up to £28K, a structured progression plan, and opportunities for professional growth and development. If you are a motivated and organized individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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