IT Support Specialist
4 weeks ago
Our client, a leading Microsoft consultancy partner, is seeking an experienced 2nd Line Support Analyst to work with several key clients.
Key Responsibilities:- Provide technical support to end users.
- Maintain and oversee installation, configuration, maintenance, and troubleshooting of end-user workstation hardware, software, and peripheral devices.
- Manage calls logged at the Support Desk, ensuring timely resolution in accordance with agreed SLAs.
- Be a point of escalation for first-line support calls.
- Microsoft Exchange
- Cloud (Azure, AWS, or Google Cloud)
- SCCM
- Office 365
- Windows Servers (full range)
- Server Virtualisation (HyperV/VMWare)
- Local Area Networking
- Excellent Benefits Package
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