Client Liaison Specialist

4 days ago


Great Houghton Northamptonshire, United Kingdom Modern Edge Recruitment Full time
Role Profile

We are looking for a talented Customer Service Coordinator to join our team in Northampton.

The estimated salary for this position is £27,000 - £33,000 per annum.

About the Job:

This role involves working closely with customers to provide personalized support and ensure their satisfaction.

You will be responsible for addressing customer inquiries, resolving complaints, scheduling appointments, and maintaining accurate customer service records.

Effective teamwork and communication are essential to delivering high-quality customer service.

Main Responsibilities:

  • Offer exceptional customer service to meet client needs.
  • Respond to customer inquiries and resolve complaints efficiently.
  • Schedule appointments and log tickets/calls to track customer interactions.
  • Collaborate with internal teams to address customer queries and concerns.

Requirements:

  • Proficient in Microsoft Office applications, particularly Excel.
  • Friendly and approachable individual with excellent communication skills.
  • Organized and methodical approach to work.
  • Ability to work under pressure and meet deadlines.
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