Northampton Support Team Member

4 days ago


Great Houghton Northamptonshire, United Kingdom Modern Edge Recruitment Full time
Job Overview

Modern Edge Recruitment is seeking a highly motivated Client Liaison Specialist to join our team in Northampton.

The estimated salary for this position is £26,000 - £32,000 per annum.

About the Position:

This role involves working as part of a dynamic team to provide exceptional customer service and support to clients.

You will be responsible for addressing customer inquiries, resolving complaints, scheduling appointments, and maintaining accurate customer service records.

Effective collaboration with internal teams is crucial to delivering high-quality customer service.

Key Accountabilities:

  • Deliver exceptional customer service to meet client expectations.
  • Respond to customer inquiries and resolve complaints in a timely manner.
  • Schedule appointments and log tickets/calls to track customer interactions.
  • Work collaboratively with internal teams to address customer queries and concerns.

Essential Skills and Qualifications:

  • Proficiency in Microsoft Office applications, especially Excel.
  • Strong communication and interpersonal skills.
  • Organized and methodical approach to work.
  • Ability to work under pressure and meet deadlines.


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