Administrative Assistant

6 days ago

Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time
About the Role

We are seeking an experienced Administrative Assistant to join our team at the University Hospitals of Leicester NHS Trust. The successful candidate will be responsible for providing administrative support to the 2 Week Waiting List Team, ensuring the efficient processing of referrals and maintaining accurate records.

Key Responsibilities
  • Data Quality Delivery: Ensure that all 2WW referrals are processed accurately and efficiently, meeting the required standards.
  • Referral Prioritization: Prioritize referrals using initiative in the interpretation of National and local referral guidelines.
  • Data Input: Undertake data input into hospital database systems in an accurate and timely manner.
  • Appointment Booking: Book appointments in accordance with cancer referral guidelines and departmental protocols, and produce patient appointment letters and notifications.
  • Liaison with GPs: Liaise with GPs and primary care staff regarding inappropriate or unclear referrals, maintaining a professional and appropriate manner at all times.
  • Referral Tracking: Track referrals, ensuring progress through the referral system.
  • Waiting Times Management: Take steps to ensure breaches of waiting times targets are avoided and highlight problem areas to the Clinicians, Service Managers, and the Two Week Wait Management Team as appropriate.
  • Team Support: Be proactive in meeting the demands of the service, including working in close liaison with the Two Week Wait Management Team, including deputising for the Two Week Wait Team.
  • Communication: Maintain effective communication channels when dealing with telephone calls and queries from medical and nursing staff, other departments, and patients, ensuring that all are dealt with in a professional and appropriate manner.
  • Training and Education: Liaise with the Two Week Wait Team Manager to ensure education and training is updated, and participate in training and induction of new staff.
  • Representation: Represent the team and attend relevant meetings as required.
Person Specification

The ideal candidate will possess the following skills and experience:

  • Analytical and Judgement Skills: Able to act on own initiative, ability to work without close supervision.
  • Training and Qualifications: A-level/NVQ III or relevant equivalent training and experience gained in administration post for a minimum of 2 years, RTT/Clinic Management/Waiting List or relevant experience.
  • Experience: One year's secretarial or administrative experience, experience of dealing with customers/patients.
  • Communication and Relationship Skills: Effective communication skills, tact and diplomacy, must be a team player.

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