Delegated Claims Specialist
7 days ago
This role will report into the Global Head of Claims Analysts and Outsourced Operations, with additional support to Regional MGA/Programme Claims Leaders as and when required.
The Role Holder will be a key member of the Programme Claims Office (PCO), taking direction from the Senior Delegated Claims Analyst, in the oversight of bordereau management and performance management.
They will need to be comfortable working in a matrix environment and supporting key stakeholders both within Claims and other functions.
Key Responsibilities:- Responsibility for claims bordereau oversight, including monitoring of quality and timeliness of presentation, from all MGAs and TPAs, including query support and mapping.
- Responsible for the coordination of referrals, acting as a gatekeeper for Claims Experts.
- Responsible for internal performance reporting and metrics (PCS, Lloyd's CRS data, Cat event tracking).
- Responsible for the completion and submission of regulatory returns (US regulatory, Lloyd's, FCA, Part VII, Solvency II).
- Responsible for Loss fund monitoring and reporting.
- Assisting the Senior Delegated Claims Analyst, P&C Operations Management and Claims Management in the relationship management of outsource partners (including those supporting the processing of bordereau for/on behalf of SCOR).
- Assist with Change Delivery Support by completing UAT and supporting requirements gathering.
- Providing input and offering insight as necessary to internal meetings such as data working groups.
- Deputise, when required, for the Senior Delegated Claims Analyst by engaging in and keeping informed of market Delegated Authority initiatives appropriate to the role.
- Keep abreast of the different regulatory environments and, with the support of the Senior Delegated Claims Analyst, determine how these may affect SCOR, with creation of action plans and liaison with the Programme Claims leaders where required.
- Provide ad hoc reporting as required for both internal & external requirements.
- Assist with other operational business requirements as set out in the operations matrix or as requested from time to time.
- Proven experience working in a delegated authority role or similar.
- Good understanding of the Global delegated business environment and the insurance market (notably within the UK, US and/or across EMEA).
- Similar experience at a multi-platform, international insurer, is preferred.
- Intermediate-advanced user of Microsoft office suite.
- Experience of using VIPR or similar market binder management tools.
- Knowledge of Lloyd's platforms & processes for DUA business (Atlas, Bar etc).
- Experienced user of reporting tools – e.g. business objects/Power BI/Tableau.
- Strong analytical and problem-solving approach.
- Project and time management skills required. Ability to multitask and self-organise.
- Clear communicator (verbal and written).
- Team player committed to sharing knowledge and desire for further learning.
- French and/or Spanish language skills an advantage.
- Educated to College/A Level standard at a minimum, or equivalent.
- Established market experience.
- Professional qualifications would be an advantage.
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