Customer Service and Support Specialist
2 days ago
**Job Description:** Customer Service and Support Specialist
We are seeking a highly motivated and customer-focused Customer Service and Support Specialist to join our team. As a key member of our sales department, you will be responsible for acting as a point of contact for customers, addressing inquiries regarding product specifications, pricing, delivery times, and after-sales service.
About the Role:
The Customer Service and Support Specialist will play a pivotal role in ensuring that customer complaints or issues are resolved promptly and professionally, with follow-up to ensure customer satisfaction.
Key Responsibilities:
- Act as a point of contact for customers, addressing inquiries regarding product specifications, pricing, delivery times, and after-sales service
- Provide clients with timely updates on the status of their orders and any delays or changes
- Handle customer complaints or issues, ensuring that they are resolved promptly and professionally, with follow-up to ensure customer satisfaction
Requirements:
- 2-4 years of experience in a sales support, sales coordination, or customer service role, preferably in the manufacturing or construction industry
- Strong verbal and written communication skills, with the ability to interact effectively with customers, internal teams, and suppliers
- Excellent problem-solving skills and attention to detail
Benefits:
- Competitive salary: £25,000 per annum
- Holidays: [insert number] days per year
- Company Pension: available to eligible employees
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