Retail Operations Manager

12 hours ago


Pentrebach, United Kingdom Talent Finder Full time
{"title": "Shop Manager Role Overview", "content": "Key Responsibilities

As a Shop Manager, you will be responsible for managing all aspects of the shop, including recruiting, line managing, and supporting shop volunteers to maximize sales and revenue for participating charities.

You will communicate and work effectively with other shop managers to ensure day-to-day operations are met, meet sales targets, and increase sales and profit for the shop.

Key tasks include managing the set-up process, processing deliveries, and reporting discrepancies, as well as managing stock levels, replenishing stock, and liaising with the Regional Manager.

You will also be responsible for cash handling, reconciling EPOS, and banking procedures, identifying volunteer recruitment needs, and taking responsibility for rotas to ensure the shop is operational within agreed opening hours.

Additionally, you will offer exceptional customer service to protect the brand and reputation of Cards for Good Causes and support any other tasks that support the day-to-day running of the shop and team.

Requirements
  • Experience across customer-facing environments
  • Experience working under own initiative within an established commercial framework
  • Organisational skills
  • Time management skills
  • Able to demonstrate an understanding of the retail sector, ideally within a charity context
  • Can lead a team of people with passion and enthusiasm offering support to the team as needed, demonstrating appropriate leadership and desired behaviours
  • Commercial awareness and ability to make decisions to drive revenue
  • Organising in-shop events and other sales promotions
  • Ability to communicate with a variety of people at different levels
  • Understands excellent customer service and can act as an ambassador for Cards for Good Causes in their local community
  • Responds with agility to changing consumer and partner needs to maximise all opportunities
  • Builds collaborative relationships with internal and external stakeholders built on trust and mutual respect
  • Demonstrates a passion for CFGC's vision, mission, and values
", "lang_code": "en-US"}

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