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Deputy Manager

2 months ago


Pentrebach, United Kingdom YHA Full time
Job Description

**Job Title:** Deputy Manager - Hospitality Operations

**Job Summary:** We are seeking a highly skilled and experienced Deputy Manager to support the management of our YHA Brecon Beacons hostel. As a key member of our team, you will be responsible for delivering exceptional customer experiences, managing operational budgets, and contributing to the achievement of business targets.

Key Responsibilities:

  • Support the management of the hostel's day-to-day operations, including food and beverage, housekeeping, and reception duties.
  • Contribute to the achievement of business targets, including revenue growth and cost control.
  • Manage a team of employees and occasional volunteers, providing guidance and support to ensure excellent customer service.
  • Assist in the development and implementation of operational strategies to improve customer satisfaction and loyalty.
  • Monitor and report on key performance indicators (KPIs) to inform business decisions.

Requirements:

  • Proven experience in a hospitality or customer-facing role, with a strong track record of delivering excellent customer experiences.
  • Leadership experience, with the ability to manage a team and motivate staff to achieve business objectives.
  • Strong budgeting and financial management skills, with the ability to analyze data and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, customers, and stakeholders.
  • Flexibility to work a variety of shifts, including evenings and weekends.

What We Offer:

  • A competitive salary, ranging from £28,487 to £31,939 per year, depending on experience.
  • The opportunity to work for a leading charity, with a strong commitment to social responsibility and community engagement.
  • A comprehensive benefits package, including access to YHA's staff discount and cashback portal, free YHA membership, and 10 nights' free hostel stays per year.