Customer Relationship Manager

3 weeks ago


Norwich, Norfolk, United Kingdom Bennett & Game Recruitment Limited Full time

Job Summary:

We are seeking a Customer Relationship Manager to join our team. As a key member of our sales team, you will be responsible for retaining and managing existing customer relationships.


• Receive customer orders/artwork/information and provide accurate information for estimating, production, reprographics, and technical departments.


• Create Job bags for production following strict process controls and distribute accurate information internally and externally to fulfil customer requirements.


• Provide exceptional customer liaison regarding price, lead-time, and delivery, as well as manage stock levels and critical delivery dates.


• Raise purchase orders for raw material and outwork services.

The ideal candidate will have previous experience in Customer Service and a passion for delivering excellent levels of care.


• Previous experience in a print environment is essential, with strong organisational skills and the ability to prioritise workload and plan effectively.


• A confident communicator able to handle complex situations, with good IT and Microsoft office skills.


• Strong attention to detail and ideally experience of New Project Development and Project Management.

Salary and Benefits:

We offer a competitive salary of £28-30K per annum, plus benefits including a Workplace Pension and 26 days holiday plus bank holidays.

Work Arrangements:

This role involves working Monday-Friday, 09:00-17:00, in a fast-paced environment requiring self-motivation and enthusiasm.



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