Customer Service Administrator

2 days ago


Exeter, Devon, United Kingdom Auto-sleepers Group Ltd Full time

**Job Summary**

We are seeking a highly motivated and organized Customer Service Administrator to join our team at Auto-sleepers Group Ltd. As a key member of our service department, you will be responsible for providing excellent customer service and ensuring the smooth administration of warranty claims.

Key Responsibilities:

  • Aid the service department in providing a coordinated administration service for all warranty activities
  • Process warranty inquiries and updates through company systems following procedures
  • Manage warranty administration duties, including letters, emails, quotes, prospects, and sending mail
  • Action manufacturing and used vehicle warranty claims
  • Check service/warranty job cards for completion within manufacturing guidelines
  • Update service customers via telephone/emails and upsell workshop services
  • Support onsite accessory shop during busy periods and cover holidays (Exeter branch only)
  • Perform ad-hoc duties to cover service reception and parts on occasions

Requirements:

  • Fluent in English and able to write competently
  • Stability under pressure and ability to adapt to company needs
  • Reliable and takes pride in quality of work
  • Full UK Driver's Licence

Benefits:

  • Attractive salary and benefits package
  • Opportunity for career growth with training opportunities
  • Pension scheme available upon successful completion of 3-month trial period

Estimated Salary:** £30,000 - £40,000 per annum



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