Academic Support Officer
3 weeks ago
We are seeking a skilled Administration Assistant to join our team in Huntingdon. As an essential part of our success story, you will be responsible for providing exceptional support to our customers and colleagues.
About the Role
- To answer telephone queries and provide high-quality customer service
- Chase supplier invoices and claim references as required
- Assist with preparing sales invoices by email and other documentation as needed
- Provide general administrative support to the team as necessary
- Adhere to all relevant regulatory rules and guidance applicable to the role
- Receive orders from customers via email and phone, managing the process from order to delivery
- Maintain databases to ensure accurate order entry
- Report and analyze data to ensure compliance
- Monitor jobs authorized by Engineers to guarantee correct part ordering
- Complete ad-hoc projects as required from time to time
Requirements
- Proficient in using Outlook, Excel, and Word
- Excellent communication skills, particularly telephone-based
- High standards of accuracy and attention to detail
- Able to work independently and as part of a team
- First-class customer service skills and ability to work with internal and external stakeholders at all levels
Desirable
- Database experience
What We Offer
- 33 days holiday (including bank holidays)
- Personal health cash plan – claim back costs like dentist and optical check-ups
- Enhanced maternity/paternity/adoption/shared parental pay
- Life assurance: three times basic salary
- Free breakfasts and fruit
- Birthday surprise for everyone
About Us
We're named one of the UK's 100 fastest-growing private companies by the Sunday Times. With over 700 team members nationwide, we work with large fleets and insurance companies. Our goal is to deliver exceptional repair services across the UK, ensuring drivers get back on the road quickly and safely.
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