Neighbourhood Services Manager

20 hours ago


London, Greater London, United Kingdom Charteris Neighbourhood Tenant Co-operative Full time
Responsibilities and Expectations

As a Co-operative Housing Worker at Charteris Neighbourhood Tenants Co-operative, your key responsibilities will include:

  • Managing office administration and general duties, ensuring the smooth operation of our office and provision of high-quality services to our members and stakeholders.
  • Liaising with members, tenants, and leaseholders on rent payments and arrears, providing expert advice and support to resolve any issues that may arise.
  • Procuring maintenance services and office equipment, identifying cost-effective solutions that meet the co-operative's needs.
  • Organizing maintenance quotes, specifications, and contractors' work, ensuring that all work is carried out efficiently and effectively.
  • Following up on maintenance work and completion forms, maintaining accurate records and monitoring progress to ensure satisfaction with service delivery.
  • Maintaining contractor lists and updating formal documentation, ensuring compliance with relevant laws and regulations.
  • Supporting the management committee with reports and complaints management, providing analysis and recommendations to inform decision-making.
  • Ensuring safety, data protection, and data management procedures are in place, safeguarding the co-operative's assets and reputation.
  • Responding to tenant or leaseholder concerns and complaints, resolving issues promptly and professionally.

We offer a competitive salary of £29,500 per annum, as well as a range of benefits, including annual leave, sick pay, and opportunities for professional development.



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