Escalation Resolution Engineer

Estimated salary: $80,000 per year. This role requires strong problem-solving skills, with experience in technical support or software development. As a member of our team, you'll have the opportunity to develop your skills and contribute to the success of Veeqo. In return, we offer a competitive salary, a relaxed and welcoming atmosphere, and opportunities...

Job DescriptionThe Incident Resolution Expert will be responsible for providing expert-level technical support and resolution of escalated incident tickets at Veeqo. This role requires a deep understanding of technical systems and the ability to communicate complex issues effectively to both technical and non-technical stakeholders. You will work closely...

About the OpportunityWe are seeking a highly skilled Escalated Incident Resolver to join our team in Swansea, Wales. As a Second Line Support Engineer at Veeqo, you will be responsible for diagnosing and resolving escalated incident tickets to provide consistent and high-quality service to our customers.Key ResponsibilitiesDiagnose and resolve escalated...

Job OverviewWe are looking for a highly motivated Software Escalation Specialist to join our team at Amazon Careers. As a Technical Support Engineer, you will be responsible for diagnosing and resolving complex software issues to ensure timely delivery of high-quality customer support.Responsibilities:Provide top-notch technical support to customers,...

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.Key job responsibilitiesDiagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality...

About the JobWe have an exciting opportunity for a skilled Software Development Support Engineer to join our team in Swansea, Wales. As a Second Line Support Engineer at Veeqo, you will be responsible for diagnosing and resolving escalated incident tickets to provide consistent and high-quality service to our customers.Key ResponsibilitiesDiagnose and...

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.Key job responsibilities Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality...

**Platform Resourcing** are partnered with a company in **Llansamlet,Swansea**to appoint an **IT Technical Support Engineer**to join their team. This is a newly created role within their UK head office, where you will play a pivotal role to deliver great service to the clients, ensuring the licensed software they have subscribed to is running smoothly, and...

About Veeqo:Veeqo is Amazon's free shipping and inventory management software for Amazon sellers. Our platform allows users to manage orders across multiple ecommerce websites and marketplaces.Job Overview:The Second Line Support Engineer role at Veeqo involves technical expertise in diagnosing, investigating, and resolving escalated incident tickets. You...

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.Key job responsibilities Diagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality...

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.Before applying for this role, please read the following information about this opportunity found below.Key job responsibilities Diagnose,...

As a Second Line Support Engineer at Veeqo, you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to our customers.Key job responsibilitiesDiagnose, investigate, and resolve escalated support tickets in a timely manner, providing consistent and high-quality...

Key ResponsibilitiesCustomer Service: Provide timely and effective responses to customer inquiries via phone, email, and chat.Issue Resolution: Resolve customer complaints and issues efficiently, escalating complex problems to senior staff members when necessary.Communication: Maintain clear and concise communication with customers, colleagues, and other...

Location: Swansea & Hybrid *Salary: Excellent basic salary plus bonus and Vodafone benefitsWorking Hours: Full time - 37.5 hours per week – Mon to FriWho are we?We're pleased to announce the launch of the Vodafone Equity Hubs Network, a unique initiative that aims to expand into the Managed Service Provider (MSP) sector for Small, Medium, and Enterprise...

**Support Analyst** **Job Market - IT / Information Technology Support** **Support Analyst - About the role** **Support Analyst - Key duties** Receiving, logging and managing of enquiries via the Call logging system (Ivanti) including first line resolution General maintenance support tasks including Antivirus compliance, Security patching, Image build &...

SmartPro are seeking a proactive and dynamic Electronics Engineer to join our client’s technical department. This role involves supporting experienced engineers to ensure smooth departmental operations and actively participating in a range of responsibilities within the department. This role would suit someone looking for an opportunity to develop skills...

**British Gas are hiring!** **Senior Revenue Protection Officer - Swansea** **_ Join our team_** As a Revenue Protection Officer with British Gas, you will be required to prevent, detect, and investigate instances of theft of gas and electricity by Residential or Business customers and work with our customers to find a suitable resolution for recovery and...

SmartPro are seeking a proactive and dynamic Electronics Engineer to join our client’s technical department. This role involves supporting experienced engineers to ensure smooth departmental operations and actively participating in a range of responsibilities within the department. This role would suit someone looking for an opportunity to develop...

Job Description Job Title: Technical Engineer Location: Swansea Benefits: Free on-site parking, 4½-day work week, corporate workwear, social opportunities Job Overview We are seeking a proactive and dynamic Technical Engineer to join our client's technical department.This role involves supporting experienced engineers to ensure smooth departmental...

As a skilled Technical Support Engineer at ENGINEERINGUK, you will serve as a technical expert, providing consistent and high-quality service to our customers. With a base salary of £40,000 per annum, this role offers an excellent opportunity for career growth and development.About the RoleThis position involves diagnosing, investigating, and resolving...