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IT Operations Specialist

2 months ago

Leeds, Leeds, United Kingdom Informed Search LTD Full time
Job Title: IT Operations Analyst

Informed Search LTD is seeking a skilled IT Operations Analyst to join its team in Central Leeds. The successful candidate will be responsible for monitoring and supporting internal systems, ensuring timely processing of system monitoring alerts, and managing incidents and changes.

Key Responsibilities:
  • Monitor and support internal systems using monitoring tools
  • Process system monitoring alerts in a timely manner
  • Manage incidents and changes using ITSM systems
  • Ensure all customer problems are resolved to a satisfactory conclusion
  • Meet incident OLA and SLA requirements
Requirements:
  • ITSM experience (Servicenow or other)
  • Windows Server knowledge
  • System monitoring tools expertise
  • Ability to work in a 4 on 4 off shift pattern

Informed Search LTD offers a dynamic and challenging work environment. If you are a motivated and detail-oriented individual with a passion for IT operations, we encourage you to apply for this exciting opportunity.