Database Operations Specialist
2 months ago
Location: Leeds City Centre
Shift Pattern: 4 days on / 4 days off
Shift Details: 12 hour shifts, both day and night shifts
Salary: Up to £32,500
Fruition IT is working closely with a leading professional services firm to recruit an Infrastructure Operations Analyst. This role offers a unique opportunity to develop your skills and advance your career in a dynamic and supportive environment.
The successful candidate will be responsible for monitoring internal systems, processing alerts, and managing incidents via ITSM systems. They will also be expected to perform BAU tasks, manage major incidents, and provide exceptional customer service.
Main Responsibilities:
- Monitoring of internal systems and processing alerts
- Raising and managing incidents via ITSM systems
- BAU tasks
- Manage major incidents and ensure changes are dealt with appropriately
- Provide a high standard of professional customer service at all times
- Ensure incident OLA and SLA's are met
- Work collaboratively with other teams in the business
Requirements:
- The capability to work autonomously
- Excellent and effective communication skills
- An excellent telephone manner and strong customer service skills
- Experience and understanding of Windows Server 2012, Microsoft SQL Server 2012, O365, WAN/LAN Technologies and Remote Access
- Knowledge of Monitoring tools such as Microsoft System Centre Operations Manager, SolarWinds and Squared Up
If you are a motivated and detail-oriented individual with a passion for IT operations, we encourage you to apply for this exciting opportunity.
Fruition IT is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
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