Database Operations Specialist
4 weeks ago
We are seeking a skilled Database Operations Specialist to join our team at Fruition IT Resources Limited. This role involves monitoring internal systems, processing alerts, and managing incidents via ITSM systems.
Main Responsibilities:
- Monitoring of internal systems & processing alerts
- Raising & managing incidents via ITSM systems
- BAU tasks
- Manage major incidents and ensure changes are dealt with appropriately
- Provide a high standard of professional customer service at all times
- Ensure incident OLA and SLA's are met
- Work collaboratively with other teams in the business such as the infrastructure team
Requirements:
- The capability to work autonomously
- Excellent and effective communication skills
- An excellent telephone manner and strong customer service skills
- Experience and understanding of Windows Server 2012, Microsoft SQL Server 2012, O365, WAN/LAN Technologies and Remote Access
- Knowledge of Monitoring tools such as Microsoft System Centre Operations Manager, SolarWinds and Squared Up
This is an exciting opportunity for a motivated individual to join our team and contribute to the success of our organization.
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