Database Operations Specialist

4 weeks ago


Leeds, Leeds, United Kingdom Fruition IT Resources Limited Full time

We are seeking a skilled Database Operations Specialist to join our team at Fruition IT Resources Limited. This role involves monitoring internal systems, processing alerts, and managing incidents via ITSM systems.

Main Responsibilities:

  • Monitoring of internal systems & processing alerts
  • Raising & managing incidents via ITSM systems
  • BAU tasks
  • Manage major incidents and ensure changes are dealt with appropriately
  • Provide a high standard of professional customer service at all times
  • Ensure incident OLA and SLA's are met
  • Work collaboratively with other teams in the business such as the infrastructure team

Requirements:

  • The capability to work autonomously
  • Excellent and effective communication skills
  • An excellent telephone manner and strong customer service skills
  • Experience and understanding of Windows Server 2012, Microsoft SQL Server 2012, O365, WAN/LAN Technologies and Remote Access
  • Knowledge of Monitoring tools such as Microsoft System Centre Operations Manager, SolarWinds and Squared Up

This is an exciting opportunity for a motivated individual to join our team and contribute to the success of our organization.



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