Infrastructure Operations Specialist

1 month ago


Leeds, Leeds, United Kingdom Fruition IT Full time
Job Title: Infrastructure Operations Analyst

Location: Leeds City Centre

Shift Pattern: 4 days on / 4 days off

Shifts: 12 Hours: Both day + night shifts

Salary: Up to £32,500

We are working closely with a leading professional services firm to recruit an Infrastructure Operations Analyst. My client are a fantastic organisation who work with reputable clients around the world. My client put a real emphasis on developing their employees and there will be the opportunity to move into other areas of the business or relocate to other countries in the future.

This role operates on a 4 on & 4 off shift pattern; this comprises of:

  • Two 12 hour days 7am-7pm
  • Two 12 hour nights 7pm-7am

This rota will include Bank Holidays as the team covers 24x7 365 days a year.

Main Responsibilities:

  • Monitoring of internal systems & processing alerts
  • Raising & managing incidents via ITSM systems
  • BAU tasks
  • Manage major incidents and ensure changes are dealt with appropriately
  • Provide a high standard of professional customer service at all times
  • Ensure incident OLA and SLA's are met
  • Work collaboratively with other teams in the business such as the infrastructure team

Requirements:

  • The capability to work autonomously
  • Excellent and effective communication skills
  • An excellent telephone manner and strong customer service skills
  • Experience and understanding of Windows Server 2012, Microsoft SQL Server 2012, O365, WAN/LAN Technologies and Remote Access
  • Knowledge of Monitoring tools such as Microsoft System Centre Operations Manager, SolarWinds and Squared Up


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