Director of Sales and Service Excellence

1 week ago


Omagh, United Kingdom VickerStock Full time
Role Description
We are seeking a highly experienced individual to join our team as Aftersales Director. As a key member of our leadership team, you will be responsible for driving growth, efficiency, and customer satisfaction across our global aftersales operations.

About Us
Vickerstock is a leading manufacturer of rugged, heavy engineering machinery products, operating a successful business with a strong global reach. Our company culture values employee development, sustainability, and customer satisfaction, making us an attractive employer for those seeking a rewarding career in a dynamic industry.

Your Key Responsibilities
The successful candidate will analyze performances, trends, metrics/insights to inform business decisions, strategize for growth, and manage a large team of sales, delivery, and technical support professionals. You will also be responsible for developing contingency plans, mitigating risks, and fostering a 'customer for life' model. In addition, you will work closely with stakeholders to build relationships, drive customer satisfaction, and increase return business.

You'll Need:
To excel in this role, you'll need a minimum of 10+ years relevant experience within Global Technical Sales/Aftersales with similar heavy engineering machinery products. You should also have a minimum of 5 years' experience in a Senior Sales/Aftersales Manager or Head of Sales/Head of Aftersales or Sales/Aftersales Director position. Your strong people skills and experience in managing larger teams will be essential, as well as your ability to analyze performances, trends, metrics/insights, and strategically gear the department for growth.

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