Head of Operations

7 days ago

Moreton in Marsh, Gloucestershire, United Kingdom The Bamford Collection Full time
About The Bamford Collection

The Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.

Job Title: Head of Operations

We are seeking a highly skilled and experienced Head of Operations to join our team at The Club, a holistic wellness destination in Moreton-in-Marsh. As a key member of our leadership team, you will be responsible for driving growth and success by nurturing and retaining our members, evolving a positive team culture, and delivering exceptional operational standards.

Key Responsibilities
  • Support with opening and closing The Club, acting as duty manager, including H&S checks and other general opening and closing procedures.
  • Maintain a safe workplace and take ownership of Health & Safety requirements, keeping digital H&S compliance up to date.
  • Escalate all H&S and site maintenance issues to General Manager / Head of Maintenance that cannot be resolved.
  • Work alongside General Manager and Department Heads to contribute to the ongoing Strategy for The Club.
  • Arrange regular 1-1's with your department managers and attend fortnightly Heads meeting with MD.
Commerciality
  • Work with GM, Department Heads & Team Managers to deliver achievable sales and EBITDA budgets for The Club.
  • Ensure accurate sales forecasting & contribute with GM & department Heads to annual budgeting.
  • Review rota efficiency via payroll system. Review with Department Heads & deliver target wage costs.
  • Engage the team in the weekly/monthly targets.
Managing People
  • Lead and manage a motivated and high-performing team, in line with company culture and values to ensure they deliver objectives and responsibilities as expected.
  • Deliver objectives, continuously improve your role, and own your personal development.
  • Recruit the best people for the right job role, develop, train, and coach your teams.
  • Build relationships with all Support Office teams & work closely with General Manager to support and innovate.
Customer Engagement and Service
  • Coach all teams to deliver exceptional product & service.
  • Resolve all complaints/queries to a high standard of member satisfaction & escalate any unresolved issues to General Manager.
  • Monitor and enhance membership service levels, through observation, innovation, and support.
  • Maintain a constant presence within The Club, acting as the face of The Club to members, ensuring an outstanding experience is delivered at all times.
  • Work with your teams to ensure all channels of membership experience are consistently being met.
Perks & Benefits
  • Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
  • Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
  • Private Medical: We offer subsidized private medical insurance through Bupa.
  • Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
  • Life Assurance: We offer life assurance cover, equivalent to up to a year of your annual salary.
  • Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.

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