Head of Operations
2 weeks ago
The Bamford Collection is a group of consciously minded lifestyle brands committed to nourishing and nurturing people and planet.
Job Title: Head of OperationsWe are seeking a highly skilled and experienced Head of Operations to join our team at The Club, a holistic wellness destination in Moreton-in-Marsh. As a key member of our management team, you will be responsible for driving growth and success by delivering exceptional operational standards, empowering and developing managers to achieve their own personal goals, and creating a positive team culture.
Key Responsibilities- Support with opening and closing The Club, acting as duty manager, including H&S checks and other general opening and closing procedures.
- Maintain a safe workplace and take ownership of Health & Safety requirements, keeping digital H&S compliance up to date.
- Escalate all H&S and site maintenance issues to General Manager / Head of Maintenance that cannot be resolved.
- Work alongside General Manager and Department Heads to contribute to the ongoing Strategy for The Club.
- Arrange regular 1-1's with your department managers and attend fortnightly Heads meeting with MD.
- Work with GM, Department Heads & Team Managers to deliver achievable sales and EBITDA budgets for The Club.
- Ensure accurate sales forecasting & contribute with GM & department Heads to annual budgeting.
- Review rota efficiency via payroll system. Review with Department Heads & deliver target wage costs.
- Engage the team in the weekly/monthly targets.
- Lead and manage a motivated and high-performing team, in line with company culture and values to ensure they deliver objectives and responsibilities as expected.
- Deliver objectives, continuously improve your role, and own your personal development.
- Recruit the best people for the right job role, develop, train, and coach your teams.
- Build relationships with all Support Office teams & work closely with General Manager to support and innovate.
- Coach all teams to deliver exceptional product & service.
- Resolve all complaints/queries to a high standard of member satisfaction & escalate any unresolved issues to General Manager.
- Monitor and enhance membership service levels, through observation, innovation, and support.
- Maintain a constant presence within The Club, acting as the face of The Club to members, ensuring an outstanding experience is delivered at all times.
- Work with your teams to ensure all channels of membership experience are consistently being met.
- Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day 1.
- Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
- Private Medical: We offer subsidized private medical insurance through Bupa.
- Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
- Life Assurance: We offer life assurance cover, equivalent to up to a year of your annual salary.
- Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
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