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Salesforce Business Analyst

2 months ago

Edinburgh, Edinburgh, United Kingdom Trustpilot Full time
Job Description

We are seeking a highly skilled Salesforce Business Analyst to join our dynamic team at Trustpilot. As a Business Analyst, you will play a crucial role in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals.

Key Responsibilities:
  1. Salesforce Product Management:
    1. Collaborate with stakeholders to define and prioritize the Salesforce product roadmap.
    2. Act as the subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement.
    3. Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment.
  2. Agile Business Analysis:
    1. Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing ops and tech initiatives.
    2. Translate business requirements into clear and actionable user stories, epics, and acceptance criteria.
    3. Collaborate closely with development teams to ensure successful implementation and delivery of projects.
    4. Serve as a liaison between business users and technical teams, ensuring effective communication and understanding.
  3. Data Integrity and Reporting:
    1. Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency.
    2. Continuously monitor data quality and provide recommendations for improvement.
Requirements:
  1. Completed or studying a Business Analyst qualification.
  2. Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role.
  3. Proven track record of successfully managing Salesforce projects, including customization and configuration.
  4. Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments.
  5. Agile Certification desired.
  6. Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
  7. Familiarity with software development life cycle (SDLC) and experience working with development teams.
What We Offer:
  1. A range of flexible working options to dedicate time to what matters to you.
  2. Competitive compensation package + bonus.
  3. 25 days holiday per year, increasing to 28 days after 2 years of continuous employment.
  4. Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  5. Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  6. Pension and life insurance Health cash plan, online GP, 24/7 Employee Assistance Plan.
  7. Paid parental leave.
  8. Season ticket loan and a cycle-to-work scheme.
  9. Central office location complete with all the snacks and refreshments you can ask for.
  10. Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  11. Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.
About Us:

Trustpilot is a global review platform that helps consumers make informed decisions and businesses build trust. We are a fast-growing company with a strong mission to help people and businesses help each other. Our team is passionate about innovation, customer satisfaction, and employee well-being. We offer a dynamic and supportive work environment, with opportunities for growth and development. If you are a motivated and experienced Business Analyst looking for a new challenge, we encourage you to apply for this exciting opportunity.