Business Systems Analyst

1 month ago


Edinburgh, Edinburgh, United Kingdom Trustpilot, Inc. Full time

We are seeking a highly skilled Salesforce Business Analyst to join our team at Trustpilot, Inc. This role will play a crucial part in driving our Salesforce platform to its full potential, ensuring optimal performance, efficiency, and alignment with our business goals.

Key Responsibilities:
  • Collaborate with stakeholders to define and prioritize the Salesforce product roadmap, ensuring seamless integration with our business operations.
  • Act as a subject matter expert on Salesforce capabilities, identifying opportunities for innovation and improvement, and driving process optimization.
  • Manage the end-to-end product lifecycle, including requirements gathering, design, development, testing, and deployment, ensuring successful implementation and delivery of projects.
  • Conduct comprehensive analysis of business processes, identifying gaps, pain points, and areas for optimization across commercial and marketing operations and tech initiatives.
  • Translate business requirements into clear and actionable user stories, epics, and acceptance criteria, ensuring effective communication and understanding with development teams.
  • Develop and maintain data governance standards, ensuring accuracy, completeness, and consistency, and continuously monitor data quality, providing recommendations for improvement.
Requirements:
  • Completed or studying a Business Analyst qualification (e.g. CBA, CBAP).
  • Minimum of 5 years of experience as a Business Analyst, Product Manager, or similar role, with a proven track record of successfully managing Salesforce projects, including customization and configuration.
  • Strong understanding of Agile methodologies, with experience working in Scrum or Kanban environments, and Salesforce certifications (e.g., Salesforce Administrator, Salesforce Business Analyst) are highly desirable.
  • Familiarity with software development life cycle (SDLC) and experience working with development teams, with a strong understanding of business processes and technical requirements.
What We Offer:
  • A range of flexible working options to dedicate time to what matters to you.
  • Competitive compensation package + bonus.
  • 25 days holiday per year, increasing to 28 days after 2 years of continuous employment.
  • Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community.
  • Rich learning and development opportunities are supported through the Trustpilot Academy, LinkedIn Learning, and Blinkist.
  • Pension and life insurance, health cash plan, online GP, 24/7 Employee Assistance Plan.
  • Paid parental leave.
  • Season ticket loan and a cycle-to-work scheme.
  • Central office location complete with all the snacks and refreshments you can ask for.
  • Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials.
  • Access to over 4,000 deals and discounts on things like travel, electronics, fashion, fitness, cinema discounts, and more.


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