Customer Service Representative

1 month ago


London, Greater London, United Kingdom The Body Shop Full time

Are you passionate about delivering exceptional customer experiences? Do you have a genuine enthusiasm for the beauty and retail industry?

Role Overview

We are seeking an experienced Customer Service Representative to join our team as a Key Holder. In this role, you will be responsible for supporting the store management team in driving sales and profit within the store.

About The Role

The ideal candidate will have strong interpersonal skills to build rapport with customers and demonstrate a genuine passion for beauty and the retail industry.

Key Responsibilities
  • To support the store management team in driving sales and profit within the store through the delivery of exceptional customer service on the shop floor at all times.
  • To demonstrate and uphold the values and vision of the company whilst ensuring adherence to company procedures & policies.
What We Look For
  • Strong interpersonal skills to build rapport with customers - customer service experience is ideal.
  • A genuine passion for beauty and the retail industry.
  • Ability to communicate and listen effectively.
  • Open availability for evening, weekend, and holiday shifts.
Working With Us

At The Body Shop, we are committed to generating positive economic, social and environmental impact. We believe that business can be a force for good and strive to make a difference in the lives of our customers, colleagues and the wider community.

In return for your hard work and dedication, you will receive a competitive salary of £26,000 per annum, plus opportunities for career development and progression within the company.



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