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Contact Centre Team Leader Position

2 months ago

StratforduponAvon, Warwickshire, United Kingdom Hamilton Woods Full time
Contact Centre Team Leader Opportunity

Hamilton Woods Associates is seeking a highly skilled Contact Centre Team Leader to oversee a team of multi-skilled staff providing a 24-hour service, including security, CCTV, concierge, mobile patrols, anti-social behaviour, and fire alarm response.

Key Responsibilities:
  • Lead a team of staff in delivering a high-quality service, ensuring effective communication and collaboration with the Police and Council to reduce and prevent incidents of crime and anti-social behaviour.
  • Conduct inductions and training for new team members, focusing on health and safety, welfare, and job-specific requirements.
  • Assist the Night Manager in managing the team shift rota, ensuring adequate staffing levels across 24 hours a day, 365 days a year.
  • Monitor and manage sickness absence, identify training needs, and record complaints received.
  • Attend management meetings and training sessions as required, conducting regular safety inspections and risk assessments.
Essential Requirements:
  • Full UK Driving Licence

For this exciting role, please contact Lucie Houston, Senior Recruitment Consultant at Hamilton Woods, or apply online with a covering note highlighting your experience and suitability for the position.