Technical Support Specialist

2 days ago


Saffron Walden, Essex, United Kingdom Tec Partners Full time
Technical Support Specialist

At Tec Partners, we're seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical service team, you'll play a pivotal role in providing expert assistance to our customers and internal teams.

Key Responsibilities:
  • Technical Support: Provide technical support via various channels to end-users, distributors, and internal teams, ensuring timely and effective resolution of technical issues.
  • Custom Quotation: Collaborate with customers, distributors, and sales teams to understand customized requirements, generate detailed quotations, and manage custom orders.
  • R&D and Application Testing: Conduct prototype testing, debugging, and performance evaluations, producing comprehensive test reports and sharing findings with the team.
Personal Qualities:
  • Excellent Communication Skills: Possess strong verbal and written communication skills to effectively interact with customers, colleagues, and suppliers.
  • Technical Expertise: Demonstrate in-depth knowledge of chemistry products and technical equipment, with the ability to troubleshoot complex issues.
  • Problem-Solving Skills: Utilize analytical and problem-solving skills to resolve technical issues and improve product performance.

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