Technical Support Specialist

6 days ago


Saffron Walden, Essex, United Kingdom Deerfoot IT Resources Ltd Full time
Technical Support Engineer

We are seeking a skilled and enthusiastic Technical Support Engineer to join our team at Deerfoot IT Resources Ltd. As a Technical Support Engineer, you will be responsible for providing technical support to our clients via various channels, including phone, email, and tickets.

Key Responsibilities:
  • Engage with customers to provide technical support and resolve their day-to-day IT issues
  • Utilize ticket systems and perform data entry to track and manage customer requests
  • Monitor systems and provide remote access support to troubleshoot and resolve technical issues
  • Demonstrate excellent verbal and written communication skills to ensure effective communication with customers
  • Identify and replace PC/laptop hardware components as needed
  • Possess strong knowledge of Microsoft 365, including Active Directory, Office, Exchange, and Azure
  • Install and troubleshoot Windows operating systems
  • Have basic server and infrastructure knowledge
  • Understand networking and network hardware
  • Utilize at least 1 year of experience working on a helpdesk
  • Hold a full UK driving license and have access to a car when required
Requirements:
  • Solid foundation of IT knowledge
  • Experience and understanding of working on a helpdesk
  • Good understanding of ticket systems, monitoring systems, and remote access
  • Proficiency in Microsoft 365, Windows operating systems, and networking
  • At least 1 year of helpdesk experience
  • Full UK driving license and access to a car when required
What We Offer:

Deerfoot IT Resources Ltd is a friendly and relaxed company with ample opportunities for career progression. If you are looking to further your career in IT and gain a broader understanding of supporting IT in businesses, this is an excellent opportunity to join our team.


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