Technical Support Specialist
6 days ago
We are seeking a skilled and enthusiastic Technical Support Engineer to join our team at Deerfoot IT Resources Ltd. As a Technical Support Engineer, you will be responsible for providing technical support to our clients via various channels, including phone, email, and tickets.
Key Responsibilities:- Engage with customers to provide technical support and resolve their day-to-day IT issues
- Utilize ticket systems and perform data entry to track and manage customer requests
- Monitor systems and provide remote access support to troubleshoot and resolve technical issues
- Demonstrate excellent verbal and written communication skills to ensure effective communication with customers
- Identify and replace PC/laptop hardware components as needed
- Possess strong knowledge of Microsoft 365, including Active Directory, Office, Exchange, and Azure
- Install and troubleshoot Windows operating systems
- Have basic server and infrastructure knowledge
- Understand networking and network hardware
- Utilize at least 1 year of experience working on a helpdesk
- Hold a full UK driving license and have access to a car when required
- Solid foundation of IT knowledge
- Experience and understanding of working on a helpdesk
- Good understanding of ticket systems, monitoring systems, and remote access
- Proficiency in Microsoft 365, Windows operating systems, and networking
- At least 1 year of helpdesk experience
- Full UK driving license and access to a car when required
Deerfoot IT Resources Ltd is a friendly and relaxed company with ample opportunities for career progression. If you are looking to further your career in IT and gain a broader understanding of supporting IT in businesses, this is an excellent opportunity to join our team.
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