Technical Support Specialist

2 months ago


Saffron Walden, Essex, United Kingdom Service Care Solutions Ltd Full time
Job Title: First Line Technical Support Engineer

We are seeking an enthusiastic and ambitious 1st-Line Technical Support Engineer to join our help desk team at Service Care Solutions Ltd.

Key Responsibilities:
  1. Managing and resolving IT support tickets and logging data
  2. Monitoring systems and providing remote access support
  3. Supporting customers with PC/laptop hardware issues, identifying and replacing components
  4. Troubleshooting and installing Windows operating systems
  5. Providing support for Microsoft 365 applications, including Active Directory, Office, Exchange, and Azure
  6. Basic server and infrastructure troubleshooting
  7. Assisting with networking and network hardware issues
Requirements:
  1. At least 1 year of help desk experience
  2. Proficiency in Microsoft 365 and Windows operating systems
  3. Strong customer service skills with excellent verbal and written communication
  4. Basic server, infrastructure, and networking knowledge
  5. Full UK driving license and use of a car (preferred but not required)
Benefits:
  1. Bonus scheme and performance bonuses
  2. Company pension
  3. Casual dress code
  4. Company events
  5. On-site parking
  6. Additional leave
  7. Sick pay
Working Hours:

Full-time, Monday to Friday (8-hour shift)

Contact Us:

Interested in this role? Contact Lewis Ashcroft at Service Care Solutions:



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