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Technical Support Specialist
1 month ago
First Line Technical Support Engineer
Key Responsibilities- Managing and resolving IT support tickets and logging data
- Monitoring systems and providing remote access support
- Supporting customers with PC/laptop hardware issues, identifying and replacing components
- Troubleshooting and installing Windows operating systems
- Providing support for Microsoft 365 applications, including Active Directory, Office, Exchange, and Azure
- Basic server and infrastructure troubleshooting
- Assisting with networking and network hardware issues
- At least 1 year of help desk experience
- Proficiency in Microsoft 365 and Windows operating systems
- Strong customer service skills with excellent verbal and written communication
- Basic server, infrastructure, and networking knowledge
- Full UK driving license and use of a car (preferred but not required)
- Bonus scheme and performance bonuses
- Company pension
- Casual dress code
- Company events
- On-site parking
- Additional leave
- Sick pay
Full-time, Monday to Friday (8-hour shift)