Technical Support Specialist

2 days ago

Saffron Walden, Essex, United Kingdom TEC PARTNERS LIMITED Full time

Technical Support Role

About the Position:

As a Technical Support Specialist at TEC PARTNERS LIMITED, you will play a crucial role in providing expert assistance across our range of chemistry products. Reporting to the Technical Service Manager, this position encompasses three primary areas: Technical Support, Custom Quotation, and R&D Application Testing.

Key Responsibilities:

Technical Support:

  • Deliver technical support via phone, email, and online channels to end-users, distributors, and internal teams.
  • Assist with pre-sale product selection and specifications.
  • Handle post-sale inquiries, including installation, setup, and troubleshooting.
  • Collaborate with suppliers and QA teams to address technical equipment challenges.
  • Provide technical guidance to the Marketing department for content creation.

Custom Quotation:

  • Liaise with end-users, distributors, and sales teams to understand customized requirements.
  • Generate and send detailed quotations with cost breakdowns and technical specifications.
  • Follow up on quotations and monitor quote metrics.
  • Manage custom orders, including coordinating manufacturing and conducting pre-delivery checks.

R&D and Application Testing:

  • Conduct prototype testing and evaluation.
  • Develop and maintain technical documentation.
  • Collaborate with cross-functional teams to drive product innovation.

Requirements:

Education:

  • Bachelor's degree in a relevant field, such as chemistry, chemical engineering, or a related field.

Experience:

  • Minimum 2 years of experience in a technical support or related role.

Skills:

  • Excellent communication and problem-solving skills.
  • Strong technical knowledge of chemistry products and processes.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

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