Whitehaven Contact Centre Agent
18 hours ago
We are looking for an experienced and results-driven Contact Centre Agent to join our team in Whitehaven. As a key member of our inbound contact centre, you will be responsible for delivering exceptional customer service, resolving customer complaints, and driving business growth.
Job OverviewThis is a full-time position based on a temporary to permanent contract, with the opportunity to work up to 32 hours per week. The ideal candidate will possess excellent communication and problem-solving skills, with a strong passion for delivering outstanding customer experiences.
- You will be required to handle customer enquiries via phone, email, or other communication channels, providing solutions and resolving issues in a professional and courteous manner.
- The successful candidate will have a strong understanding of customer service principles, with the ability to empathise with customers and provide tailored support.
- A comprehensive training program will be provided to equip you with the necessary knowledge and skills to excel in this role.
Key Responsibilities:
- Provide high-quality customer service, responding to enquiries in a timely and professional manner.
- Identify and implement process improvements to enhance customer satisfaction and operational performance.
- Work collaboratively with colleagues to resolve customer issues and achieve shared goals.
- Manage customer expectations, set realistic timescales, and ensure prompt resolution of complaints.
Benefits and Salary:
The salary for this position is estimated at £26,374 per annum (£12.77 per hour), paid weekly every Friday. A range of rota options are available, including Monday to Friday 8am-8pm and Saturday 8am-4pm. We also offer a competitive benefits package, including opportunities for personal development and growth within the company.
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