Whitehaven Support Specialist

1 week ago


Whitehaven, Cumbria, United Kingdom The Recruitment Co. Full time

Job Overview:

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We are seeking a skilled and customer-oriented professional to fill the role of Whitehaven Support Specialist. This position involves interacting with customers via various channels, resolving their inquiries and concerns, and working closely with the operations team to deliver exceptional service.

Key Responsibilities:

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  • Engage with customers through phone, email, or chat, responding promptly to their queries and addressing their concerns.">
  • Collaborate with colleagues to identify areas for process improvement and implement changes that benefit customers and the business.">
  • Analyse data from various systems to inform decision-making and drive operational efficiency.">
  • Manage customer expectations by setting realistic timescales for actions and communicating proactively throughout the process.">
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Requirements:

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  • 2+ years of experience in a customer-facing role or call centre environment.">
  • Proven track record of delivering excellent customer service and meeting performance targets.">
  • Ability to work effectively in a fast-paced environment and adapt to changing priorities.">
  • Strong analytical and problem-solving skills, with a focus on continuous improvement.">
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Benefits:

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  • A market-competitive salary of £12.77 per hour, paid weekly.">
  • Ongoing training and development opportunities to support your growth within the company.">
  • A dynamic and supportive work environment with a strong focus on teamwork and collaboration.">
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Estimated Salary: £25,565 - £29,616 per annum (based on 40 hours/week, 52 weeks/year).



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