Whitehaven Support Specialist

4 weeks ago


Whitehaven, Cumbria, United Kingdom The Recruitment Co. Careers Full time

About The Recruitment Co. Careers

We are a leading recruitment agency in Whitehaven, committed to providing top talent for various industries.

Job Description:

This is an exciting opportunity to join our team as a Customer Service Advisor, where you will play a vital role in delivering exceptional customer service to our clients.

Competitive Salary: £12.77 per hour, paid weekly every Friday

Responsibilities:

  1. Customer Service: Provide outstanding customer service through phone, email, and chat interactions, ensuring that all customer concerns are resolved efficiently and effectively.
  2. Process Improvement: Identify areas for process improvement and implement changes to enhance customer satisfaction and operational efficiency.
  3. Collaboration: Work closely with operations employees at all levels to resolve customer issues and improve overall performance.
  4. Recording: Accurately record and process customer inquiries in our database.
  5. Data Analysis: Diagnose customer issues through detailed questioning and active listening, and investigate data from various systems to provide solutions.
  6. Expectations Management: Manage customer expectations by setting realistic timescales for actions and communicating regularly to keep them informed.
  7. Product Promotion: Promote products according to marketing guidelines to increase sales and revenue.
  8. Outbound Calls: Conduct outbound calls after events or system unavailability to follow up on customer issues and ensure resolution.
  9. Professional Development: Regularly review personal performance statistics and take responsibility for professional development to improve skills and knowledge.

Work Environment:

This role is based in Whitehaven, and the ideal candidate will have a passion for delivering high-quality customer service and be able to work in a fast-paced environment.

Requirements:

To be successful in this role, you will need to have excellent communication skills, a strong work ethic, and a commitment to continuous learning and improvement.



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