Inbound Contact Centre Advisor
1 week ago
Job Summary:
">The Inbound Contact Centre Advisor role at The Recruitment Co. involves providing top-notch customer service to our clients, resolving their inquiries and concerns, and contributing to the overall success of our business.
Key Accountabilities:
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- Deliver exceptional customer service through various communication channels, ensuring prompt responses to client inquiries and addressing their concerns efficiently.">
- Work collaboratively with the operations team to identify areas for process improvement and implement changes that benefit clients and the business.">
- Monitor and analyse data from various systems to inform decision-making and drive operational efficiency.">
- Develop and maintain strong relationships with clients, understanding their needs and preferences, and tailoring services to meet their expectations.">
Requirements:
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- Minimum 1 year of experience in a customer-facing role or call centre environment.">
- Proven track record of delivering excellent customer service and meeting performance targets.">
- Ability to work effectively in a fast-paced environment and adapt to changing priorities.">
- Strong analytical and problem-solving skills, with a focus on continuous improvement.">
Benefits:
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- A competitive salary of £12.77 per hour, paid weekly.">
- Ongoing training and development opportunities to support your growth within the company.">
- A dynamic and supportive work environment with a strong focus on teamwork and collaboration.">
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