Inbound Customer Care Specialist
3 weeks ago
We are seeking a highly motivated and customer-focused Inbound Customer Care Specialist to join our team in Whitehaven. As a key member of our contact centre, you will play a vital role in delivering exceptional customer service and ensuring our clients' needs are met.
Job DescriptionThis full-time position is based on a temporary to permanent contract, with the opportunity to work up to 32 hours per week. You will be responsible for handling customer enquiries via phone, email, or other communication channels, providing solutions and resolving issues in a professional and courteous manner.
- You will be required to possess excellent communication and interpersonal skills, with the ability to empathise with customers and provide tailored support.
- The successful candidate will have a strong passion for delivering outstanding customer experiences, identifying opportunities for process improvements, and collaborating with colleagues to drive operational excellence.
- A comprehensive training program will be provided to equip you with the necessary knowledge and skills to excel in this role.
Key Responsibilities:
- Respond to customer enquiries in a timely and professional manner.
- Identify and implement process improvements to enhance customer satisfaction and operational performance.
- Work collaboratively with colleagues to resolve customer issues and achieve shared goals.
- Manage customer expectations, set realistic timescales, and ensure prompt resolution of complaints.
Salary and Benefits:
The salary for this position is £12.77 per hour, paid weekly every Friday. A range of rota options are available, including Monday to Friday 8am-8pm and Saturday 8am-4pm. We also offer a competitive benefits package, including opportunities for personal development and growth within the company.
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