Automotive Pricing Coordinator
4 days ago
About Us
At Carwow, we're revolutionizing the car-changing experience. Our mission is to become the go-to destination for drivers everywhere.
With a portfolio of personality-rich automotive brands, including Carwow, Auto Express, evo, Driving Electric, and Car Buyer, we're making waves in the industry.
Last year, we experienced significant growth, with over 50% expansion and nearly £3bn worth of cars bought on our platform. We've also acquired Autovia, doubling our audience overnight.
We're not just a company; we're a team of innovators, always pushing boundaries and driving positive change. Our work is never done, and we're looking for like-minded individuals to join us on this journey.
What's in It for You?
We offer a competitive salary to fund your lifestyle: £28,000 - £32,000 per annum, depending on experience.
As a Pricing Support Agent, you'll provide essential support to our senior pricing specialists, assisting sellers in guiding them through the process of selling their vehicles into the trade.
Your Key Responsibilities
- Support Senior Pricing Specialists: Collaborate with senior team members to follow up with sellers who have not responded to initial queries.
- Assist Sellers: Help sellers understand how to set realistic price expectations and explain the benefits of selling through Carwow.
- Multichannel Communication: Engage with sellers via email, live chat, SMS, and phone.
- Customer Follow-up: Proactively manage follow-up processes to ensure accurate information and next steps are communicated to sellers.
- Team Collaboration: Work with Pricing Specialists and other team members to refine communication strategies and improve overall customer satisfaction.
- Attention to Detail: Maintain a high level of accuracy and consistency in all customer interactions and documentation.
Requirements
- No prior experience required, but a willingness to learn and develop in a fast-paced environment is essential.
- Strong communication skills, with the ability to engage confidently with customers through phone, email, and live chat.
- Ability to work effectively as part of a team, supporting senior colleagues and contributing to the overall success of the team.
- Excellent attention to detail, ensuring that all follow-ups are handled accurately and efficiently.
- Proactive and organized, with good time-management skills to prioritize tasks within a busy team environment.
- A positive attitude and enthusiasm for working in a customer-focused role within the automotive industry.
Benefits
We offer a range of benefits to support your well-being and career development:
- Hybrid working arrangement.
- Competitive salary.
- Matched pension contributions.
- Share options.
- Vitality Private Healthcare.
- Life Assurance.
- Monthly coaching sessions with Spill.
- Enhanced holiday package.
- Work from abroad for a month.
- Inclusive parental, partner, and shared parental leave policies.
- Bubble childcare support.
- The latest tech (Macbook or Surface) to power your gif-sending talents.
- Up to £500/€550 home office allowance.
- Generous learning and development budget.
- Regular social events.
- Refer a friend, get paid.
Diversity and Inclusion
We welcome applicants from diverse backgrounds and experiences. Our recruiting decisions are based on experience, skills, and potential, ensuring fairness and equality for all applicants.
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