Automotive Pricing Coordinator

4 days ago


Bournemouth, Bournemouth, United Kingdom Carwow Full time

About Us


At Carwow, we're revolutionizing the car-changing experience. Our mission is to become the go-to destination for drivers everywhere.


With a portfolio of personality-rich automotive brands, including Carwow, Auto Express, evo, Driving Electric, and Car Buyer, we're making waves in the industry.


Last year, we experienced significant growth, with over 50% expansion and nearly £3bn worth of cars bought on our platform. We've also acquired Autovia, doubling our audience overnight.


We're not just a company; we're a team of innovators, always pushing boundaries and driving positive change. Our work is never done, and we're looking for like-minded individuals to join us on this journey.


What's in It for You?


We offer a competitive salary to fund your lifestyle: £28,000 - £32,000 per annum, depending on experience.


As a Pricing Support Agent, you'll provide essential support to our senior pricing specialists, assisting sellers in guiding them through the process of selling their vehicles into the trade.


Your Key Responsibilities



  • Support Senior Pricing Specialists: Collaborate with senior team members to follow up with sellers who have not responded to initial queries.
  • Assist Sellers: Help sellers understand how to set realistic price expectations and explain the benefits of selling through Carwow.
  • Multichannel Communication: Engage with sellers via email, live chat, SMS, and phone.
  • Customer Follow-up: Proactively manage follow-up processes to ensure accurate information and next steps are communicated to sellers.
  • Team Collaboration: Work with Pricing Specialists and other team members to refine communication strategies and improve overall customer satisfaction.
  • Attention to Detail: Maintain a high level of accuracy and consistency in all customer interactions and documentation.

Requirements



  • No prior experience required, but a willingness to learn and develop in a fast-paced environment is essential.
  • Strong communication skills, with the ability to engage confidently with customers through phone, email, and live chat.
  • Ability to work effectively as part of a team, supporting senior colleagues and contributing to the overall success of the team.
  • Excellent attention to detail, ensuring that all follow-ups are handled accurately and efficiently.
  • Proactive and organized, with good time-management skills to prioritize tasks within a busy team environment.
  • A positive attitude and enthusiasm for working in a customer-focused role within the automotive industry.

Benefits


We offer a range of benefits to support your well-being and career development:



  • Hybrid working arrangement.
  • Competitive salary.
  • Matched pension contributions.
  • Share options.
  • Vitality Private Healthcare.
  • Life Assurance.
  • Monthly coaching sessions with Spill.
  • Enhanced holiday package.
  • Work from abroad for a month.
  • Inclusive parental, partner, and shared parental leave policies.
  • Bubble childcare support.
  • The latest tech (Macbook or Surface) to power your gif-sending talents.
  • Up to £500/€550 home office allowance.
  • Generous learning and development budget.
  • Regular social events.
  • Refer a friend, get paid.

Diversity and Inclusion


We welcome applicants from diverse backgrounds and experiences. Our recruiting decisions are based on experience, skills, and potential, ensuring fairness and equality for all applicants.



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